Legal
How Care Ops handles personal information, the terms for using it, and how to exercise your rights. Care Ops is operated by West Technology Group (Pty) Ltd.
Privacy policy What we collect, why, who sees it, where it is kept and how to use your rights.
Read Terms of service The rules for using Care Ops, what we promise and what we are responsible for.
Read PAIA and POPIA manual Our section 51 manual: records we hold, how to request them, operators, transfers and safeguards.
Read At a glance
Stored in South Africa Everything we store, including backups, is kept in Cape Town.
Encrypted, need-to-know Sensitive fields are encrypted again inside the database, and masked unless a role allows them.
AI with your agreement The AI health questions see first names, ages and answers only, and you can withdraw.
Your rights, in 30 days Ask for a copy, a correction or erasure, and we answer within 30 days.
Questions or requests
Contact our Information Officer, Matthew Nico van der Westhuizen, at matthew@w-tg.co.za. If you are a member, you can also ask your scheme, broker or employer.